BOTAI Chemical first met this customer during an international coatings exhibition in Europe. The customer was an overseas distributor with experience in construction chemical additives, mainly serving markets for RDP and cellulose ether products.
The conversation at the exhibition was brief, but the customer showed interest in functional additives and kept BOTAI’s product information for later review. After the exhibition, our team followed up by email. The customer did not reply immediately, but several months later, he contacted us again and began discussing his requirements in more detail.
As the communication continued, the customer gradually clarified his demand for redispersible polymer powder. Instead of recommending too many grades at once, BOTAI focused on one suitable RDP product first, helping the customer move forward with a clearer testing direction.
During the quotation stage, the customer shared his target price and raised concerns about cost. Our team did not simply reduce the price directly. Instead, we first reviewed the customer’s application, expected performance, sample plan, and freight arrangement, then provided a more practical solution based on the real project situation.
The customer later moved forward to the sample stage. Since the requested sample quantity was larger than a regular free sample, BOTAI clearly explained the sample cost and delivery arrangement. The customer understood the situation and accepted the paid sample order.
After receiving the first sample, the customer continued the testing process and later requested additional samples for further market promotion. This showed that the cooperation had moved beyond a basic inquiry and entered a more serious evaluation stage.
For overseas distributors, product testing is often the first step before market introduction. BOTAI supported the customer with clear communication, suitable product recommendation, sample arrangement, and flexible commercial support throughout the process.
If you are sourcing RDP for tile adhesive, skim coat, waterproof mortar, EIFS/ETICS, self-leveling compounds, or other dry-mix mortar applications, BOTAI Chemical can help you select a suitable grade and arrange sample testing based on your market needs.
Contact BOTAI Chemical Jacky
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WhatsApp: +86-19900925762
Note: The customer name used in this case study is a pseudonym for privacy protection.
Customer Feedback
The customer accepted the paid sample arrangement and continued to request additional samples for market promotion. The communication was polite, efficient, and project-oriented throughout the process.
– Mr. K., Overseas Distributor
