Our Services
Customer Care
Dedicated Support from First Inquiry to Long-Term Partnership
At Botai Chemical, customer care means full-cycle service — before, during, and after every order.
From consultation and sampling to shipment tracking and technical assistance, we ensure that every client enjoys a professional, reliable, and worry-free cooperation experience.
Our Service Philosophy
We believe that real partnership goes beyond supplying additives.
Our customer care team provides fast response, transparent communication, and proactive follow-up to ensure smooth operations and continuous satisfaction.
We listen. We respond. We care.
Full-Cycle Service
Pre-Sales Service
Understand your needs through detailed communication.Offer professional product recommendations, free samples, and formulation guidance to help you choose the right solution.
In-Sales Service
Ensure smooth cooperation with real-time order tracking, quality inspection reports, flexible packaging, and timely delivery.
After-Sales Service
Provide continuous technical support, feedback collection, troubleshooting, and long-term performance monitoring.
Our Commitments
- Fast Response: Every inquiry answered within 24 hours.
- Sample Dispatch: 1–5 kg samples shipped within 7-10 working days.
- Quality Guarantee: Strict QC before shipment; COA and TDS provided.
- Order Tracking: Full visibility from production to delivery.
- After-Sales Follow-Up: Feedback or complaints resolved within 48 hours.
Your satisfaction is our first priority — every step of the way.
Global Customer Support
We serve clients across more than 100 countries with dedicated account managers and multi-channel communication options.
- Email: [email protected]
- WhatsApp / Telephone/ Online Form
- 24/7 Inquiry Response
- Regional representatives available upon request
- No matter your location, our support is always within reach.
No matter your location, our support is always within reach.
Customer Voices
“Botai’s service is fast, reliable, and professional. Every inquiry was handled with care — and delivery was right on schedule.”
– West Africa Tiles, Nigeria
“Excellent coordination and transparent communication throughout the entire order process.”
– PT Nusantara Properti, Indonesia
Contact Our Customer Care Team
Partner with Botai Today
Our team is ready to help you — from the first message to your next success.
Ready to customize your additive?
Email:
[email protected]WhatsApp/Phone:
+8619900925762